If your DigiFusion theme is not loading properly, there are several common issues that could be causing this problem. Follow these steps to identify and resolve the issue.
Check Theme Activation
Navigate to your WordPress admin dashboard and go to Appearance > Themes. Ensure that DigiFusion is the active theme. If it shows as inactive, click Activate to enable it.
If DigiFusion doesn’t appear in your themes list, you may need to reinstall the theme.
Verify Theme Installation
Go to Appearance > Themes and look for DigiFusion in your installed themes. If it’s not there:
- Download the latest version of DigiFusion from your purchase source
- Navigate to Appearance > Themes > Add New
- Click Upload Theme and select the DigiFusion ZIP file
- Click Install Now and then Activate
Clear Caching Issues
If you’re using a caching plugin or service, cached files might be preventing the theme from loading properly:
- Clear your caching plugin’s cache (WP Rocket, WP Super Cache, etc.)
- Clear any CDN cache if you’re using services like Cloudflare
- Clear your browser cache by pressing Ctrl+F5 (or Cmd+Shift+R on Mac)
Check for Plugin Conflicts
Deactivate all plugins to see if a plugin conflict is preventing the theme from loading:
- Go to Plugins > Installed Plugins
- Select all plugins and choose Deactivate from the bulk actions
- Check if your site loads properly now
- If it works, reactivate plugins one by one to identify the problematic plugin
Verify File Permissions
Incorrect file permissions can prevent theme files from loading. Connect to your website via FTP and check that:
- Theme folders have permissions set to 755
- Theme files have permissions set to 644
You can change permissions by right-clicking files/folders in your FTP client and selecting File Permissions.
Check PHP Version Compatibility
DigiFusion requires PHP 7.4 or higher. Contact your hosting provider to verify your PHP version and upgrade if necessary:
- Go to Tools > Site Health in your WordPress admin
- Click on the Info tab
- Expand the Server section to view your PHP version
Examine Error Logs
Check your website’s error logs for specific error messages:
- Access your hosting control panel
- Look for Error Logs or Logs section
- Review recent entries for any errors related to the theme
Common errors include missing files, memory limit issues, or PHP syntax errors.
Reinstall the Theme
If other solutions don’t work, try reinstalling the theme:
- Download a fresh copy of DigiFusion
- Delete the current theme via FTP (backup first)
- Upload the new theme files
- Activate the theme in Appearance > Themes
Make sure to backup your customizations before reinstalling, as this will reset any theme modifications.